Outage in Clever

Clever Support / Help Center Unavailable

Resolved Major

August 09, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Clever's helpdesk provider is experiencing a full outage impacting access to support.clever.com. Our team is monitoring the situation and will provide updates as information becomes available.

Components affected

Clever Support

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/09/2023 03:19AM

Services have been restored by our helpdesk provider. We will continue to monitor services through the upcoming days to ensure the stability of support access for our customers.

MONITORING over 2 years ago - at 08/09/2023 02:55AM

Clever's helpdesk provider is stabilizing services and access to support.clever.com is restored. We continue to monitor the incident to ensure stable access to Clever's support services. https://status.salesforce.com/generalmessages/1168

IDENTIFIED over 2 years ago - at 08/09/2023 02:07AM

Clever's helpdesk provider is still investigating the outage impacting support.clever.com and our helpdesk platform. We continue to monitor the situation and apologize for the interruption: https://status.salesforce.com/generalmessages/1168

IDENTIFIED over 2 years ago - at 08/09/2023 01:15AM

Clever's helpdesk provider is experiencing a full outage impacting access to support.clever.com. Our team is monitoring the situation and will provide updates as information becomes available.

Latest Clever outages

Issues with Clever iOS App - 5 days ago

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Change Password Prompt Upon Trying to Log Into Clever - about 1 month ago

MFA Issues: SMS Codes not generating for Clever Admins - about 2 months ago

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