Outage in Clever

District Admins Unable to Access Downloaded Badges from Email

Resolved Minor
August 12, 2025 - Started about 14 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating the issue regarding District Admins getting an error message when trying to access downloaded Clever Badges from their email. We apologize for any inconvenience this is causing and will update this page as we work to resolve this issue.
Components affected
Clever Single Sign-On
Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 08/12/2025 08:07PM

Our Engineering team found the root cause of the issue regarding District Admins getting an error message when trying to access downloaded Clever Badges from their email and has released a fix for this.

District Admins should now be able to download badges from their email. Please contact support at support.clever.com if you need further assistance!

We apologize again for any inconvenience this may have caused.

INVESTIGATING about 14 hours ago - at 08/12/2025 06:57PM

We are currently investigating the issue regarding District Admins getting an error message when trying to access downloaded Clever Badges from their email. We apologize for any inconvenience this is causing and will update this page as we work to resolve this issue.

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