Outage in Clever
Clever Custom Login Instructions Display Error
Resolved MinorIncident Report
Summary AI Generated
Clever experienced an error that caused custom login instructions and hints to disappear from the login page, with users seeing a generic "Account" login page instead of their typical provider options (Google, Microsoft Entra, AD, etc.). The issue affected the Single Sign-On component for 27.3 hours. The incident was resolved after implementing a fix, with users advised to update their SAML Authentication settings in the dashboard as a temporary workaround.
We have identified an error causing custom login instructions and hints to disappear from the Clever login page. We are working on a resolution and will provide an update once these labels are restored.
Action Required:
If your users see a generic "Account" login page instead of your typical provider (Google, Microsoft Entra, AD, etc.), please update the SAML Authentication setting in your dashboard to identify your provider.
For further assistance, please contact support.clever.com.
Components affected
Clever Single Sign-OnTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/30/2026 03:35PM
This incident has been resolved.
MONITORING
2 days ago - at 04/29/2026 06:50PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 04/29/2026 12:21PM
We have identified an error causing custom login instructions and hints to disappear from the Clever login page. We are working on a resolution and will provide an update once these labels are restored.
Action Required:
If your users see a generic "Account" login page instead of your typical provider (Google, Microsoft Entra, AD, etc.), please update the SAML Authentication setting in your dashboard to identify your provider.
For further assistance, please contact support.clever.com.
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