Outage in Clever

Skyward Selenium Sync Error

Resolved Major
September 24, 2025 - Started about 1 month ago - Lasted 15 days
Official incident page

Incident Report

There is a sync issue for districts on the Skyward Selenium sync that is preventing syncs from being completed. At this time we are investigating the issue and will provide regular status updates. We apologize for the inconvenience this may cause.
Components affected
Clever Skyward

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 10/09/2025 06:57PM

This incident has been resolved

MONITORING about 1 month ago - at 09/24/2025 06:14PM

We have pushed out a fix and are monitoring the issue. If you are still seeing a sync error with your Skyward Selenium, it could be related to MFA and we recommend looking at this article from our Help Center to see if making this adjustment in your Skyward settings resolves the error: https://support.clever.com/s/articles/000001676?language=en_US

INVESTIGATING about 1 month ago - at 09/24/2025 05:34PM

There is a sync issue for districts on the Skyward Selenium sync that is preventing syncs from being completed. At this time we are investigating the issue and will provide regular status updates. We apologize for the inconvenience this may cause.

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