Outage in Clever

MFA Issues: SMS Codes not generating for Clever Admins

Resolved Major
December 01, 2025 - Started about 1 month ago - Lasted about 24 hours
Official incident page

Incident Report

At this time, the company that Clever partners with for SMS messages, Twilio, is experiencing SMS delivery issues due to sustained high traffic on the US carrier networks. This is currently impacting Clever Admin’s ability to receive SMS codes for MFA access. We are monitoring the issue and will provide status updates as they become available. Reference: Twilio’s Status Page (https://status.twilio.com/)
Components affected
Clever Single Sign-On

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Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 12/02/2025 05:51PM

According to Twilio's update, SMS functionality is operational. However, one's connectivity may impact the speed at which the code is received.

MONITORING 30 days ago - at 12/02/2025 04:33PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 12/01/2025 08:40PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 12/01/2025 06:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 12/01/2025 06:02PM

At this time, the company that Clever partners with for SMS messages, Twilio, is experiencing SMS delivery issues due to sustained high traffic on the US carrier networks. This is currently impacting Clever Admin’s ability to receive SMS codes for MFA access. We are monitoring the issue and will provide status updates as they become available.

Reference: Twilio’s Status Page (https://status.twilio.com/)

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