Outage in CleverReach

Partial outage of mail transfer

Resolved Minor
March 10, 2022 - Started over 3 years ago
Official incident page

Incident Report

We identified a problem with our infrastructure which today led to an outage of mail delivery and backend availability. We are working on resolving the issue. Right now mailings could be delayed up to 2-3 hours. No mailings are canceled, we are sorry for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 03/10/2022 11:06AM

We resolved the issue. A string of unfortunate events let to a lot of traffic in one of our key database services which led to a total outage of that database.
We implemented some changes to prevent such events from happening in the future.

MONITORING over 3 years ago - at 03/10/2022 10:57AM

We fixed the underlying issue and are monitoring the solution. All services are available again and delayed mailings are scheduled to be send as soon as possible.
We thank you for your patience and understanding.

IDENTIFIED over 3 years ago - at 03/10/2022 10:46AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 03/10/2022 10:41AM

We identified a problem with our infrastructure which today led to an outage of mail delivery and backend availability. We are working on resolving the issue.
Right now mailings could be delayed up to 2-3 hours. No mailings are canceled, we are sorry for the inconvenience.

Latest CleverReach outages

Website Performance impacted - 7 months ago
On-Call Support not available. - 11 months ago
Problems with access to our core website - over 2 years ago
Account Dashboard not available - almost 3 years ago
Cleverreach Website is Down. - about 3 years ago

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