Outage in ClickUp
Guests may be unable to open locations they have access to
Resolved Minor
February 24, 2026 - Started 6 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
ClickUp experienced an issue where guest users were unable to access shared Workspace locations, encountering ACCESS_009 errors when attempting to navigate to these areas. The problem affected ClickUp Servers and prevented guests from opening locations they had proper access permissions for. The root cause was identified and resolved after 1.5 hours, with additional monitoring implemented to ensure system stability.
We're investigating user reports of guests who are unable to open Workspace locations they've been shared. They may have briefly seen an ACCESS_009 error when attempting to navigate to these locations.
We're working on identifying the root cause and will continue posting updates as we have them.
We're working on identifying the root cause and will continue posting updates as we have them.
Components affected
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Latest Updates ( sorted recent to last )
6 days ago - at 02/24/2026 10:02PM
We're investigating user reports of guests who are unable to open Workspace locations they've been shared. They may have briefly seen an ACCESS_009 error when attempting to navigate to these locations.
We're working on identifying the root cause and will continue posting updates as we have them.
6 days ago - at 02/24/2026 11:03PM
We believe we've identified the root cause behind guests' inability to access certain locations in the hierarchy. We are monitoring for the next 30 minutes to ensure stability.
Latest ClickUp outages
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Degraded performance - 2 months ago
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Email notifications temporarily paused - 3 months ago
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