ClickUp experienced a 24.2-hour incident where multiple Workspace features, including beta features, were missing or unavailable across web, desktop, and mobile applications. The issue was caused by a third-party vendor problem, and ClickUp worked with the vendor's team to resolve it. The majority of affected users had their service restored before full resolution was completed.
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We're investigating reports of missing Workspace features, including some that are in beta, across our web and desktop applications. We'll have frequent updates until we have a monitoring status.
We’ve identified the root cause behind certain Workspace features not appearing as expected across web, desktop, and mobile.
The issue originates from a third-party vendor, and we’re actively working with their team on a resolution. We’ll continue sharing updates here until the issue is resolved and we’ve moved into a monitoring state.
Coordination with our third-party vendor is ongoing. We believe a majority of impacted users have a working solution at this time but additional testing, re-validation, and broader checks are being completed for a full path forward and complete resolution.
We greatly appreciate your patience and will provide additional meaningful updates as they are made available.
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