Outage in Clockwise

Duplicate events on some users' calendars for some recurring meetings

Resolved Minor
October 30, 2023 - Started about 1 year ago - Lasted 3 days
Official incident page

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Outage Details

We've identified an issue with Clockwise that results in some recurring meetings managed by Clockwise being duplicated. We've rolled back the problematic changes so no new meetings should be duplicated. We're now moving onto cleaning up any impacted calendars. We'll keep providing updates as we continue to work on resolution.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/02/2023 05:15AM

We have cleaned up all known duplicate events. If you have any further questions, please reach out to our support team. Thank you!

MONITORING about 1 year ago - at 11/01/2023 03:37AM

We're continuing to work on removing duplicated events from roughly 1,000 users' calendars. We're being thorough to ensure we only delete duplicated events. We'll keep providing updates as we continue to work on resolution.

MONITORING about 1 year ago - at 10/31/2023 12:44AM

Cleanup is on-going; we're being cautious to not introduce more problems. We have code changes in place to identify duplicated events. This will run overnight. Our expectation is that we'll remove duplicated events sometime tomorrow.

Apologies to any impacted users for the inconvenience.

MONITORING about 1 year ago - at 10/30/2023 07:05PM

We're continuing to work on cleaning up any impacted calendars and events.

MONITORING about 1 year ago - at 10/30/2023 05:23PM

We've identified an issue with Clockwise that results in some recurring meetings managed by Clockwise being duplicated. We've rolled back the problematic changes so no new meetings should be duplicated. We're now moving onto cleaning up any impacted calendars. We'll keep providing updates as we continue to work on resolution.

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