Outage in Close

Application loading issues

Resolved Minor
July 07, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We're currently investigating a slowdown in application performance. You may experience delays in email syncing, report updates, smartviews / search results, calling, and bulk actions. The engineering team is currently looking into resolving this as quickly as possible.
Components affected
Close Phone Service Close Dialer Close Syncing Close Application UI Close API Close Indexing Close Sending Close Incoming Calls Close Outgoing Calls Close SMS (primary) Close Querying
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/07/2023 09:10PM

This incident has been resolved.

MONITORING over 2 years ago - at 07/07/2023 06:38PM

The performance in Close is now operational. Our engineers are still closely monitoring the situation.

MONITORING over 2 years ago - at 07/07/2023 06:36PM

Application Loading Issues

INVESTIGATING over 2 years ago - at 07/07/2023 05:37PM

We're currently investigating a slowdown in application performance. You may experience delays in email syncing, report updates, smartviews / search results, calling, and bulk actions.

The engineering team is currently looking into resolving this as quickly as possible.

Latest Close outages

Partial outage - application not loading - 2 days ago
Connectivity issues from EMEA Region - 22 days ago
Delayed processing of Workflow Triggers - about 1 month ago
Calling Service Disconnections - 2 months ago
Experiencing delays with computing derived fields - 3 months ago

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