Outage in Close

Calling Service Disconnections

Resolved Minor
August 06, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We've identified a problem with our telephony provider, Twilio, which incorrectly flags some (not all) accounts as compromised and thus disables their ability to make calls. We have escalated the problem and are working urgently with Twilio to resolve the issue.
Components affected
Close Incoming Calls Close Telephony provider connectivity (primary) Close Dialer Close Call recording (primary) Close Outgoing Calls Close Phone Service
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/06/2025 01:08PM

This incident has been resolved.

MONITORING about 2 months ago - at 08/06/2025 10:55AM

Our telephony provider, Twilio, has fixed the accounts affected so far and is actively working on preventing the problem from reoccurring.

IDENTIFIED about 2 months ago - at 08/06/2025 08:16AM

We've identified a problem with our telephony provider, Twilio, which incorrectly flags some (not all) accounts as compromised and thus disables their ability to make calls. We have escalated the problem and are working urgently with Twilio to resolve the issue.

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