Outage in Close
Calling Service Disconnections
Resolved Minor
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Outage Details
We've identified a problem with our telephony provider, Twilio, which incorrectly flags some (not all) accounts as compromised and thus disables their ability to make calls. We have escalated the problem and are working urgently with Twilio to resolve the issue.
Components affected
Close Incoming Calls Close Telephony provider connectivity (primary) Close Dialer Close Call recording (primary) Close Outgoing Calls Close Phone ServiceLatest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 08/06/2025 01:08PM
This incident has been resolved.
MONITORING
26 days ago - at 08/06/2025 10:55AM
Our telephony provider, Twilio, has fixed the accounts affected so far and is actively working on preventing the problem from reoccurring.
IDENTIFIED
26 days ago - at 08/06/2025 08:16AM
We've identified a problem with our telephony provider, Twilio, which incorrectly flags some (not all) accounts as compromised and thus disables their ability to make calls. We have escalated the problem and are working urgently with Twilio to resolve the issue.
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