Outage in Avast Business

CloudCare showing expired subscription on clients

Resolved Minor
February 06, 2025 - Started 3 months ago - Lasted 14 days
Official incident page

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Outage Details

We are currently investigating an issue with CloudCare showing expired subscription on clients despite running a valid license and not giving any warnings in the console(s).
Components affected
Avast Business Antivirus Services
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/20/2025 04:48PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 02/07/2025 12:44PM

We've identified the issue, have applied a license update to all datacenters and affected devices should slowly start to take over the correct licensing in the coming days/over the weekend.

INVESTIGATING 3 months ago - at 02/06/2025 08:37AM

We are currently investigating an issue with CloudCare showing expired subscription on clients despite running a valid license and not giving any warnings in the console(s).

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