Outage in Avast Business
Premium Remote Control service disruptions
Resolved MajorIncident Report
We are currently investigating an issue with Premium Remote Control not working in both DE and US datacenters.
All other services will remain operational.
Components affected
Avast Business Remote ControlLatest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 09/09/2025 01:19PM
This incident has been resolved.
MONITORING
11 months ago - at 09/09/2025 12:56PM
We are continuing to monitor for any further issues.
MONITORING
11 months ago - at 09/09/2025 12:15PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
11 months ago - at 09/09/2025 10:40AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
11 months ago - at 09/08/2025 07:25PM
We are currently investigating an issue with Premium Remote Control not working in both DE and US datacenters.
All other services will remain operational.
Latest Avast Business outages
Unable to access CloudCare US DC - 10 months ago
CloudCare showing expired subscription on clients - over 1 year ago
Billing services are currently inaccessible - over 1 year ago
Unable to log into CloudCare portal - DE datacenter - over 1 year ago
Unable to download PRC executable for establishing remote sessions - over 1 year ago
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