Outage in Cloudflare

Unable to update Cloudflare Access Policies in the Dashboard

Resolved Minor
August 16, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Cloudflare is investigating an issue preventing users from saving valid Access Policies in the Zero Trust Dashboard. Updating Access Policies via the API and Terraform are not affected at this time. User authentication and policy enforcement are also not affected.
Components affected
Cloudflare Teams Dashboard Cloudflare Zero Trust Dashboard
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/16/2023 04:53PM

This incident has been resolved.

MONITORING over 1 year ago - at 08/16/2023 04:46PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 08/16/2023 04:06PM

We have determined that this specifically affects updating policies with a rule action of Service Auth and Bypass. This impact is observed across the dashboard, API and Terraform.

INVESTIGATING over 1 year ago - at 08/16/2023 03:48PM

Cloudflare is still investigating issues with Cloudflare Access. User might observe error when updating a policy. We are working to understand the full impact and mitigate this problem. More updates to follow shortly.

INVESTIGATING over 1 year ago - at 08/16/2023 03:46PM

Cloudflare is investigating an issue preventing users from saving valid Access Policies in the Zero Trust Dashboard. Updating Access Policies via the API and Terraform are not affected at this time. User authentication and policy enforcement are also not affected.

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