Outage in Cloudinary

Elevated errors for Imagga Auto Tagging add-on and effect on Imagga Crop and Scale add-on

Resolved Minor
April 02, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

The Imagga crop and scale addon is experiencing difficulties. Most requests have an automatic fallback, however, requests without dimensions fail. We are in touch with the Imagga team to resolve fully.
Components affected
Cloudinary Third-Party - Add-ons

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/02/2023 03:02PM

This incident has been resolved.

MONITORING over 2 years ago - at 04/02/2023 11:17AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 04/02/2023 11:14AM

We are in a process of deploying the fix. We will update again when the Third-Party - Add-on is back to fully operational status.

INVESTIGATING over 2 years ago - at 04/02/2023 08:43AM

The Imagga crop and scale addon is experiencing difficulties. Most requests have an automatic fallback, however, requests without dimensions fail. We are in touch with the Imagga team to resolve fully.

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