Outage in Cloudinary

Errors logging in to Management Console / Media library

Resolved Major

March 06, 2024 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We're investigating reports of errors when logging into Cloudinary's web interface. Our team is actively investigating the issue to identify and address the root cause, and a further update will be provided soon

Components affected

Cloudinary Digital Asset Management (DAM) Cloudinary Management Console

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 03/06/2024 04:33PM

This incident has been confirmed as resolved, and all affected users should be able to log in as expected.

MONITORING almost 2 years ago - at 03/06/2024 12:00PM

Previously affected users should no longer be encountering any login issues.
We'll continue to monitor the situation and will provide a further update when the issue is confirmed as resolved.

MONITORING almost 2 years ago - at 03/06/2024 11:37AM

The cause of the login issue has been identified and a fix implemented. Affected users should be able to log in shortly and we'll continue to monitor the situation

INVESTIGATING almost 2 years ago - at 03/06/2024 10:49AM

We're investigating reports of errors when logging into Cloudinary's web interface.
Our team is actively investigating the issue to identify and address the root cause, and a further update will be provided soon

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