Outage in Cloudinary

Failed requests and degraded performance in asset delivery and management APIs

Resolved Minor
July 12, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We want to inform you that starting 09:15 UTC, we're investigating database issues that may affect asset delivery and management of assets for a subset of customers. Our team is actively investigating the issue to identify the root cause and implement a resolution.
Components affected
Cloudinary Admin API - US Cloudinary Upload API - US Cloudinary Media Transformation API - US Cloudinary Media Delivery
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/12/2024 10:44AM

After further investigation, errors related to this incident occurred between 09:00 and 09:15 UTC, and between 09:40 and 09:45 UTC, during which management and delivery of assets were affected for a subset of customers.

A smaller number of errors continued until 10:32 UTC, isolated to background processing (such as generation of eager transformations)

Affected customers should have full functionality restored, and any failed requests are expected to succeed if retried now

INVESTIGATING 5 months ago - at 07/12/2024 09:54AM

We want to inform you that starting 09:15 UTC, we're investigating database issues that may affect asset delivery and management of assets for a subset of customers. Our team is actively investigating the issue to identify the root cause and implement a resolution.

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