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Outage in CloudRadial

Migration Notice: User Groups to Security Roles

Minor
February 16, 2026 - Started 18 days ago

Incident Report

The migration from User Groups to Security Roles has completed for the majority of partners. Full information on the change and process can be found here:

However, we've identified that in some cases the migration service did not fully complete, which may have resulted in certain users not being moved to their appropriate Security Role, or Type Mapping configurations not converting over as expected.

If affected, users may notice they no longer have visibility to content they previously had access to.

This does not affect all Partners. If your portal is functioning normally, no action is needed.

What to look for:

  • Users reporting missing content or reduced visibility in the portal
  • Type Mapping configurations that don't appear to have carried over to roles

If you believe you're affected, don't hesitate to get in touch with our support team at support@cloudradial.com and we'll work with you to identify and correct any incomplete migrations promptly.

Components affected
CloudRadial User Sync CloudRadial

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