Outage in CloudSigma
[ALL] Credit card payments issues
Resolved MinorIncident Report
We would like to inform you of an ongoing issue with our payment gateway.
Currently, our credit card payments gateway provider is having issues processing new payments. All credit card payments currently are failing to complete.
Please be advised that any existing account balance is unaffected and can be used for purchases and general consumption.
If you need funds added to your account to prevent service disruption please contact our support team who will be able to add temporary credits to avoid any disruption to your computing.
Our 24/7 live support team is available for future assistance on the matter.
We will post an update as soon as we have any news or resolution to the payments issue.
Components affected
CloudSigma <a href="https://zrh.status.cloudsigma.com"> Zurich Cloud</a> CloudSigma <a href="https://gva.status.cloudsigma.com"> Geneva Cloud</a> CloudSigma <a href="https://sjc.status.cloudsigma.com"> San Jose Cloud </a> CloudSigma <a href="https://wdc.status.cloudsigma.com"> Washington DC Cloud</a> CloudSigma <a href="https://mnl.status.cloudsigma.com"> Manila Cloud</a> CloudSigma <a href="https://hnl.status.cloudsigma.com"> Honolulu Cloud</a> CloudSigma <a href="https://per.status.cloudsigma.com"> Perth Cloud</a> CloudSigma <a href="https://fra.status.cloudsigma.com"> Frankfurt Cloud</a> CloudSigma <a href="https://ruh.status.cloudsigma.com"> Riyadh Cloud</a> CloudSigma <a href="https://statuscloud.servecentric.com"> Dublin Cloud</a> CloudSigma <a href="https://tyo.status.cloudsigma.com"> Tokyo Cloud</a> CloudSigma <a href="https://mnl2.status.cloudsigma.com"> Manila 2 Cloud</a> CloudSigma <a href="https://status.cloud.hydro66.com/"> Boden Cloud</a> CloudSigma <a href="https://crk.status.cloudsigma.com/"> Clark Cloud</a>Latest Updates ( sorted recent to last )
INVESTIGATING
over 3 years ago - at 09/15/2022 05:26AM
Currently, our credit card payments gateway provider is having issues processing new payments. Some credit card payments could fail.
Please be advised that any existing account balance is unaffected and can be used for purchases and general consumption.
If you need funds added to your account to prevent service disruption please contact our support team who will be able to add temporary credits to avoid any disruption to your computing.
Our 24/7 live support team is available for future assistance on the matter.
INVESTIGATING
over 3 years ago - at 09/15/2022 02:50AM
We would like to inform you of an ongoing issue with our payment gateway.
Currently, our credit card payments gateway provider is having issues processing new payments. All credit card payments currently are failing to complete.
Please be advised that any existing account balance is unaffected and can be used for purchases and general consumption.
If you need funds added to your account to prevent service disruption please contact our support team who will be able to add temporary credits to avoid any disruption to your computing.
Our 24/7 live support team is available for future assistance on the matter.
We will post an update as soon as we have any news or resolution to the payments issue.
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