Outage in CloudSigma

[ALL] Payment processing issues

Resolved Minor

June 16, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

CloudSigma would like to inform you that our payment processor announced technical issues they encounter. Please be advised that some of the payment attempts may be unsuccessful due to the inability of their system to process them. We will closely follow the problem announcement, posted by the payment processor, and will keep you informed in case of any updates. We would like to express our sincere apologies for the caused inconvenience.

Components affected

CloudSigma <a href="https://zrh.status.cloudsigma.com"> Zurich Cloud</a> CloudSigma <a href="https://gva.status.cloudsigma.com"> Geneva Cloud</a> CloudSigma <a href="https://sjc.status.cloudsigma.com"> San Jose Cloud </a> CloudSigma <a href="https://wdc.status.cloudsigma.com"> Washington DC Cloud</a> CloudSigma <a href="https://per.status.cloudsigma.com"> Perth Cloud</a> CloudSigma <a href="https://fra.status.cloudsigma.com"> Frankfurt Cloud</a> CloudSigma <a href="https://ruh.status.cloudsigma.com"> Riyadh Cloud</a> CloudSigma <a href="https://statuscloud.servecentric.com"> Dublin Cloud</a> CloudSigma <a href="https://tyo.status.cloudsigma.com"> Tokyo Cloud</a> CloudSigma <a href="https://mnl2.status.cloudsigma.com"> Manila 2 Cloud</a> CloudSigma <a href="https://status.cloud.hydro66.com/"> Boden Cloud</a> CloudSigma <a href="https://crk.status.cloudsigma.com/"> Clark Cloud</a>

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 06/16/2023 12:07PM

We would like to inform you that the ongoing issue with the payment processor has been successfully resolved.

Please, be advised that the issue with the payments no longer persists.

We apologize for any potential inconvenience!

INVESTIGATING over 2 years ago - at 06/16/2023 11:34AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/16/2023 11:29AM

CloudSigma would like to inform you that our payment processor announced technical issues they encounter.

Please be advised that some of the payment attempts may be unsuccessful due to the inability of their system to process them.

We will closely follow the problem announcement, posted by the payment processor, and will keep you informed in case of any updates.

We would like to express our sincere apologies for the caused inconvenience.

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[HNL] Inaccessible WebApp Interface - 22 days ago

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[ADB] Network Issues - about 1 month ago

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