Outage in CloudSigma

[ALL] Inaccessible live chat

Resolved Minor
June 20, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

CloudSigma would like to inform you that currently there is an ongoing issue impacting our live chat. Please, be advised that the chat button might be missing for a period of time while the issue is present. We will closely follow the problem and will keep you informed in case of any updates.
Components affected
CloudSigma <a href="https://crk.status.cloudsigma.com/"> Clark Cloud</a> CloudSigma <a href="https://mnl2.status.cloudsigma.com"> Manila 2 Cloud</a> CloudSigma <a href="https://statuscloud.servecentric.com"> Dublin Cloud</a> CloudSigma <a href="https://status.cloud.hydro66.com/"> Boden Cloud</a> CloudSigma <a href="https://tyo.status.cloudsigma.com"> Tokyo Cloud</a> CloudSigma <a href="https://gva.status.cloudsigma.com"> Geneva Cloud</a> CloudSigma <a href="https://sjc.status.cloudsigma.com"> San Jose Cloud </a> CloudSigma <a href="https://wdc.status.cloudsigma.com"> Washington DC Cloud</a> CloudSigma <a href="https://per.status.cloudsigma.com"> Perth Cloud</a> CloudSigma <a href="https://fra.status.cloudsigma.com"> Frankfurt Cloud</a> CloudSigma <a href="https://ruh.status.cloudsigma.com"> Riyadh Cloud</a> CloudSigma <a href="https://zrh.status.cloudsigma.com"> Zurich Cloud</a>
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/20/2023 10:32AM

CloudSigma would like to inform you that our chat service provider announced the problem as already resolved.

The chat service is now working as expected, and you are able to contact us again over the live channel without interruptions.

We sincerely apologize for the inconvenience caused and encourage you to let us know in case of any issues reaching us over the live chat.

INVESTIGATING over 2 years ago - at 06/20/2023 09:04AM

We would like to inform you that we are still experiencing issues with our live chat.

Please accept our sincere apologies for any caused inconvenience.

INVESTIGATING over 2 years ago - at 06/20/2023 04:50AM

CloudSigma would like to inform you that currently there is an ongoing issue impacting our live chat.

Please, be advised that the chat button might be missing for a period of time while the issue is present.

We will closely follow the problem and will keep you informed in case of any updates.

Latest CloudSigma outages

[ADB] Unavailable WebApp - 8 days ago
[FRA] Unavailable WebApp - 14 days ago
[RUH] Unavailable Drives - 27 days ago
[MNL2] Payment Issues - 28 days ago
[MNL2] Inaccessible WebApp Interface - about 1 month ago

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