Outage in CloudSigma

CloudSigma[WDC][SJC][PER][MNL2][CRK][RUH][TYO]: Payment processing issue

Resolved Minor

July 31, 2023 - Started over 1 year ago - Lasted about 24 hours
Official incident page

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Outage Details

CloudSigma would like to inform you that we are currently experiencing issues with our payment processing provider. Please be advised that payment attempts may be unsuccessful due to the current inability of the payment processor system to handle them. Temporarily, until the issue is resolved, credit card payments cannot be processed at our locations: WDC, SJC, PER, MNL2, CRK, RUH, and TYO We are monitoring the incident closely with our provider and will keep you informed of any updates. Thank you very much for your understanding and patience on this matter!

Components affected

CloudSigma <a href="https://per.status.cloudsigma.com"> Perth Cloud</a> CloudSigma <a href="https://wdc.status.cloudsigma.com"> Washington DC Cloud</a> CloudSigma <a href="https://sjc.status.cloudsigma.com"> San Jose Cloud </a> CloudSigma <a href="https://mnl2.status.cloudsigma.com"> Manila 2 Cloud</a> CloudSigma <a href="https://crk.status.cloudsigma.com/"> Clark Cloud</a> CloudSigma <a href="https://ruh.status.cloudsigma.com"> Riyadh Cloud</a> CloudSigma <a href="https://tyo.status.cloudsigma.com"> Tokyo Cloud</a>

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 08/01/2023 03:50PM

CloudSigma would like to inform you that the issues with our payment gateway have been rectified.
Credit card payments and the dependent functionalities have been restored to normal operation.
We appreciate your patience and extend our sincere apologies for any inconveniences caused!

IDENTIFIED over 1 year ago - at 07/31/2023 04:20PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/31/2023 04:15PM

CloudSigma would like to inform you that we are currently experiencing issues with our payment processing provider.
Please be advised that payment attempts may be unsuccessful due to the current inability of the payment processor system to handle them.

Temporarily, until the issue is resolved, credit card payments cannot be processed at our locations: WDC, SJC, PER, MNL2, CRK, RUH, and TYO

We are monitoring the incident closely with our provider and will keep you informed of any updates.

Thank you very much for your understanding and patience on this matter!

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