Outage in CloudSigma

[FRA] Inaccessible PaaS interface

Resolved Minor

November 14, 2023 - Started over 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Frankfurt Cloud location. The PaaS panel in our WebApp is not accessible and some customers' environments might have lost their network connectivity. We are working on restoring the PaaS availability. Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation. Updates will be announced as soon as provided.

Components affected

CloudSigma <a href="https://fra.status.cloudsigma.com"> Frankfurt Cloud</a>

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/14/2023 03:49PM

CloudSigma would like to inform you that the connectivity issues related to the PaaS in the Frankfurt cloud location have been resolved, and everything is working properly once again.

Please accept our sincere apologies for any inconvenience caused.

INVESTIGATING over 2 years ago - at 11/14/2023 12:21PM

CloudSigma would like to inform you that we are still experiencing issues with the PaaS platform in Frankfurt.

We wish to inform you that this has been determined to be an issue with our User Interface only, as such all environments remain functional.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.

INVESTIGATING over 2 years ago - at 11/14/2023 08:08AM

CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Frankfurt Cloud location.

The PaaS panel in our WebApp is not accessible and some customers' environments might have lost their network connectivity. We are working on restoring the PaaS availability.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.

Latest CloudSigma outages

[HNL] Inaccessible WebApp Interface - 22 days ago

[ZRH] API Degraded Performance - 25 days ago

[ZRH] Unavailable hosts - 25 days ago

[ADB] Network Issues - about 1 month ago

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