Outage in CloudSigma

[ZRH] Unavailable machines

Resolved Minor
November 12, 2024 - Started 12 months ago - Lasted about 9 hours
Official incident page

Incident Report

CloudSigma would like to inform you that we are currently experiencing an issue with our API, which is impacting some of our compute hosts in the Zurich cloud location. Running machines are unaffected in terms of operation; however, they may display a status of "unavailable." This status may prevent actions such as stopping, starting, or cloning the machines. The issue occurs intermittently, lasting a few minutes at a time. Our administrators are actively working to resolve this as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/13/2024 06:09AM

CloudSigma would like to inform you that the issue has been resolved successfully. The VM's display status is now working normally and as expected. During the issue, there was no degraded performance on the running VMs.

We apologize for the inconvenience caused.

IDENTIFIED 12 months ago - at 11/13/2024 04:20AM

CloudSigma would like to inform you that we are still investigating the root of the problem.

We apologize for the inconvenience and want to assure you that our team is actively working to resolve the issue as quickly as possible. Thank you for your patience and understanding.

IDENTIFIED 12 months ago - at 11/13/2024 02:25AM

CloudSigma would like to inform you that we are currently experiencing an issue with our API, which is impacting some of our compute hosts in the Zurich cloud location. Running machines are unaffected in terms of operation; however, they may display a status of "unavailable." This status may prevent actions such as stopping, starting, or cloning the machines. The issue occurs intermittently, lasting a few minutes at a time.

Our administrators are actively working to resolve this as soon as possible.

INVESTIGATING 12 months ago - at 11/13/2024 12:24AM

CloudSigma would like to inform you that we are still investigating the root of the problem.

We apologize for the inconvenience and want to assure you that our team is actively working to resolve the issue as quickly as possible. Thank you for your patience and understanding.

INVESTIGATING 12 months ago - at 11/12/2024 09:19PM

CloudSigma would like to inform you that we are currently experiencing an issue with our API, which is impacting some of our compute hosts in the Zurich cloud location. Running machines are unaffected in terms of operation; however, they may display a status of "unavailable." This status may prevent actions such as stopping, starting, or cloning the machines. The issue occurs intermittently, lasting a few minutes at a time.

Our administrators are actively working to resolve this as soon as possible.

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