Outage in CloudSigma

[MTY] Intermittent vDirector Connectivity Issue

Minor
June 17, 2025 - Started 1 day ago
Official incident page

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Outage Details

We are currently experiencing an intermittent connectivity issue with the vDirector portal in Monterrey. From some networks, the panels are loading slowly or not at all, while from others, there are no issues with connectivity. The issue appears to be network-specific, so it may not affect all users. Our Operations team is actively working on resolving the problem. We apologize for the inconvenience and will keep you updated on the progress.
Latest Updates ( sorted recent to last )
INVESTIGATING about 4 hours ago - at 06/18/2025 01:22PM

We would like to inform you that our team is still actively working to resolve the issue affecting the Monterrey VMware platform.

We will continue to keep you updated on our progress.

INVESTIGATING about 9 hours ago - at 06/18/2025 08:38AM

We would like to inform you that we are still working on resolving the issue in the Monterrey VMware platform.

We will keep you posted.

INVESTIGATING about 13 hours ago - at 06/18/2025 04:51AM

Our Operations team is still actively working on resolving the problem. We apologize for the inconvenience and will keep you updated on the progress.

INVESTIGATING about 16 hours ago - at 06/18/2025 01:33AM

Our Operations team is still actively working on resolving the problem. We apologize for the inconvenience and will keep you updated on the progress.

INVESTIGATING about 22 hours ago - at 06/17/2025 07:23PM

Our Operations team continues to work diligently to resolve the issue. We apologize for the inconvenience and will keep you informed with any updates as they become available.

INVESTIGATING 1 day ago - at 06/17/2025 04:26PM

Our Operations team is still actively working on resolving the problem. We apologize for the inconvenience and will keep you updated on the progress.

INVESTIGATING 1 day ago - at 06/17/2025 01:16PM

We are currently experiencing an intermittent connectivity issue with the vDirector portal in Monterrey. From some networks, the panels are loading slowly or not at all, while from others, there are no issues with connectivity. The issue appears to be network-specific, so it may not affect all users.

Our Operations team is actively working on resolving the problem. We apologize for the inconvenience and will keep you updated on the progress.

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