Pricing

Outage in CloudSigma

[ALL] Bug related to free-tier subscriptions

Resolved Minor

July 25, 2025 - Started 10 days ago - Lasted about 6 hours
Official incident page

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Outage Details

CloudSigma would like to inform you that we have identified a bug affecting our free-tier subscriptions. We are currently investigating the root cause, but there is a possibility that some accounts may be subject to an attempted charge if a payment method is saved or if the account has available credit. Please rest assured that the free tier is intended to be completely free of charge. Any unintended charges will be promptly cancelled and refunded. We are treating this issue with high priority and are working to resolve it as quickly as possible to prevent any charges from being processed. Please take our apologies for any confusion or inconvenience this may have caused. We will keep you updated.

Components affected

Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 07/25/2025 06:59PM

CloudSigma would like to inform you that our developer team applied the fix for the bug affecting our free-tier subscriptions.

MONITORING 10 days ago - at 07/25/2025 06:19PM

CloudSigma would like to inform you that our developer team is still applying the fix for the bug affecting our free-tier subscriptions. We will update you again once it is applied to all locations.

MONITORING 10 days ago - at 07/25/2025 05:12PM

CloudSigma would like to inform you that our developer team is starting to apply the fix for the bug affecting our free-tier subscriptions.

MONITORING 10 days ago - at 07/25/2025 04:51PM

CloudSigma would like to inform you that earlier, we identified a bug affecting our free-tier subscriptions, and our developer team is currently monitoring the case.

INVESTIGATING 10 days ago - at 07/25/2025 01:27PM

CloudSigma would like to inform you that we have identified a bug affecting our free-tier subscriptions. We are currently investigating the root cause, but there is a possibility that some accounts may be subject to an attempted charge if a payment method is saved or if the account has available credit.

Please rest assured that the free tier is intended to be completely free of charge. Any unintended charges will be promptly cancelled and refunded. We are treating this issue with high priority and are working to resolve it as quickly as possible to prevent any charges from being processed.

Please take our apologies for any confusion or inconvenience this may have caused. We will keep you updated.

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