Outage in CloudSigma

[MNL2] Payment Issues

Resolved Minor
September 16, 2025 - Started about 2 months ago - Lasted about 1 month
Official incident page

Incident Report

CloudSigma would like to inform you that there is an ongoing issue with payments in our Manila 2 cloud, failing in our WebApp. Our team is actively working on resolving the issue. If you are facing issues with subscriptions expiring, please contact support via the WebApp chat or at support@cloudsigma.com and they will assist you.

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 10/29/2025 10:09AM

CloudSigma would like to inform you that the ongoing issue with saving new payment information is being worked on by our Development team.

We apologize for the inconvenience caused. We will connect with you on a later date to inform you of the implementation of the fix.

IDENTIFIED 19 days ago - at 10/16/2025 05:17PM

CloudSigma wishes to kindly remind you that the issue regarding saving new credit cards into your account is still ongoing.

We wish to assure you that we are working on the issue and that we will inform you as soon as we have any updates on the matter.

Please accept our apologies for the inconvenience.

IDENTIFIED about 1 month ago - at 09/25/2025 06:09AM

CloudSigma wishes to kindly remind you that the issue regarding saving new credit cards into your account is still ongoing.

We wish to assure you that we are working on the issue and that we will inform you as soon as we have any updates on the matter.

Please accept our apologies for the inconvenience.

IDENTIFIED about 1 month ago - at 09/22/2025 09:55PM

CloudSigma wishes to kindly remind you that the issue regarding saving new credit cards into your account is still ongoing.

We wish to assure you that we are working on the issue and that we will inform you as soon as we have any updates on the matter.

Please accept our apologies for the inconvenience.

IDENTIFIED about 2 months ago - at 09/18/2025 01:46PM

CloudSIgma wishes to kindly remind you that the issue regarding saving new credit cards into your account is still ongoing.

We wish to assure you that we are working on the issue and that we will inform you as soon as we have any updates on the matter.

Please accept our apologies for the inconvenience.

IDENTIFIED about 2 months ago - at 09/17/2025 01:26PM

CloudSigma would like to inform you that we are still working on fixing the issue with saving credit cards.

We apologize for the inconvenience and appreciate your patience.

IDENTIFIED about 2 months ago - at 09/16/2025 04:02PM

CloudSigma would like to inform you that the issue in our Manila 2 cloud has been partially mitigated and that payments are once again possible. However, there is still an ongoing issue with the ability to save payment methods or save credit cards.

We wish to assure you that our team is working towards resolving the issue.

Please accept our apologies for the inconvenience.

INVESTIGATING about 2 months ago - at 09/16/2025 07:08AM

CloudSigma would like to inform you that there is an ongoing issue with payments in our Manila 2 cloud, failing in our WebApp.
Our team is actively working on resolving the issue.

If you are facing issues with subscriptions expiring, please contact support via the WebApp chat or at support@cloudsigma.com and they will assist you.

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