Outage in CloudTalk

Missing analytics data for US customers

Resolved Minor
April 15, 2025 - Started 26 days ago - Lasted 17 days

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Outage Details

We are investigating an issue with the missing analytics data for customers using US region from 13th of April 8:00pm UTC until 15th of April 12:30 UTC. We know this is frustrating and we’re working to resolve this as soon as possible. We have escalated this to our engineering team, and will provide an update as soon as more information becomes available.
Latest Updates ( sorted recent to last )
IDENTIFIED 26 days ago - at 04/15/2025 01:03PM

Analytics are available from 15th of April 12:30 UTC for US customers.

We are working to restore the missing analytics data created between 13th of April 8:00pm UTC and 15th of April 12:30 UTC.

INVESTIGATING 26 days ago - at 04/15/2025 12:48PM

We are investigating an issue with the missing analytics data for customers using US region from 13th of April 8:00pm UTC until 15th of April 12:30 UTC.

We know this is frustrating and we’re working to resolve this as soon as possible. We have escalated this to our engineering team, and will provide an update as soon as more information becomes available.

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