Outage in CloudTalk

Call Analytics issues

Resolved Minor
April 04, 2025 - Started about 1 month ago - Lasted about 2 hours

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Outage Details

We are currently experiencing issues with calls in the Analytics product. Some calls are not available. However, calls can be accessed in the Dashboard at dashboard.cloudtalk.io.
Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 04/04/2025 05:26PM

We have implemented the fix. Missing calls are gradually being created in the Analytics product. The team is monitoring the progress and stability.

IDENTIFIED about 1 month ago - at 04/04/2025 04:55PM

The team has identified the root cause and is addressing it. Once complete, affected calls will gradually become available in the Analytics product.

IDENTIFIED about 1 month ago - at 04/04/2025 04:28PM

We have identified an issue with the affected services. The team is currently investigating potential mitigation actions.

INVESTIGATING about 1 month ago - at 04/04/2025 04:00PM

We are currently experiencing issues with calls in the Analytics product. Some calls are not available. However, calls can be accessed in the Dashboard at dashboard.cloudtalk.io.

Latest CloudTalk outages

Data Processing Delays - Calls billing - 12 days ago
Missing analytics data for US customers - 27 days ago
Call quality issues in EU - about 1 month ago
We are experiencing outage of multiple services caused by database overload - about 2 months ago
Customers in Asia region can experience one time call disconnection - about 2 months ago

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