Brief Phone App & SMS Service Outage

The system has been stabilized and all services are restored. We have identified and implemented further fixes to enhance resource allocation and prevent recurrence. Specifically:

• Additional fixes were deployed to optimize resource allocation and prevent similar outages.

• We are currently monitoring and examining the systems, and restoring small sets of data that were not correctly recorded during the brief outage windows.

• Our team continues to monitor the systems to ensure stability and resiliency.

We will share more detailed findings once our root cause analysis is complete. Thank you for your patience and understanding.

We are expering a multiple brief system outages that rendered our phone app unavailable for approximately three minutes. During this period, inbound and outbound calls as well as SMS messaging were not accessible to customers.

Our engineers continue with root cause analyses and implementing additional preventive measures to minimize the risk of another service disruption.

The system has been stabilised, and all services are restored. We have identified the cause of the outage and implemented a fix. We are monitoring the system closely and will publish more details later.

Our system is operational again.

We experienced a system outage that rendered our phone app unavailable.

Problem was identified. We are monitoring situation.

We experienced a brief system outage that rendered our phone app unavailable for approximately three minutes. During this period, inbound and outbound calls as well as SMS messaging were not accessible to customers.

The services are functional now and we are implementing additional preventive measures to minimize the risk of another service disruption