Pipedrive Synchronization Issue for Selected Customers

The synchronisation with Pipedrive has been fully restored.

• As of September 2nd, data is once again synchronising in real time.

• We are actively working on backfilling the missing data prior to September 2nd. This process is expected to be completed by September 3rd.

We’ll provide confirmation once the historical data sync has been finalised.

We have identified and resolved the root cause of the issue. Synchronization with Pipedrive has resumed. Please note that the backlog of data will take several hours to fully process, so customers may continue to experience temporary delays or see missing data until the queue is cleared.

We have identified an issue where CloudTalk is not synchronising properly with Pipedrive for a subset of customers. Our engineering team is actively investigating and working on a resolution. Updates will be shared here as progress is made.