Outage in CloudTalk

Issues with IVR menu selections for some inbound calls

Resolved Minor
September 10, 2025 - Started about 2 months ago - Lasted about 1 hour

Incident Report

We are currently investigating an issue where inbound callers may be unable to have their IVR menu selections (DTMF digit input) recognized. This can affect navigation through phone menus and may prevent calls from reaching the intended destination. Our engineering team is actively working on identifying the root cause and restoring normal functionality. We will provide updates as more information becomes available. Thank you for your patience.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 2 months ago - at 09/10/2025 09:17PM

We are currently investigating an issue where inbound callers may be unable to have their IVR menu selections (DTMF digit input) recognized. This can affect navigation through phone menus and may prevent calls from reaching the intended destination.
Our engineering team is actively working on identifying the root cause and restoring normal functionality. We will provide updates as more information becomes available.
Thank you for your patience.

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