Outage in CloudTalk
Call Quality Issues From and to Subset of Numbers in the United Kingdom - external carrier problem
Minor
November 06, 2025 - Started about 4 hours ago
Incident Report
What’s happening
We’re seeing degraded call quality affecting a subset of inbound and outbound calls to/from the United Kingdom (+44). The issue has been traced to an upstream carrier.
Impact
Some calls may experience no audio, choppy or robotic audio, high jitter/packet loss, or intermittent one-way audio.
This affects only specific ranges of numbers; most traffic is unaffected.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 4 hours ago - at 11/06/2025 02:59PM
What’s happening
We’re seeing degraded call quality affecting a subset of inbound and outbound calls to/from the United Kingdom (+44). The issue has been traced to an upstream carrier.
Impact
Some calls may experience no audio, choppy or robotic audio, high jitter/packet loss, or intermittent one-way audio.
This affects only specific ranges of numbers; most traffic is unaffected.
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incoming calls on mobile are not working now - about 1 month ago
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