Outage in Cloudways

Multiple services down and API availability

Resolved Minor

July 02, 2023 - Started over 2 years ago - Lasted about 13 hours
Official incident page

Incident Report

The Engineering team at Digital Ocean is currently investigating an ongoing issue affecting their API operations. Due to this incident, provider operations such as create, stop, start, and restart may encounter failures. To mitigate any further issues, the creation of new servers on Digital Ocean has been temporarily disabled. We sincerely apologize for any inconvenience caused and want to assure you that we will keep you updated as soon as we have more information available.

Components affected

Cloudways API

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 07/02/2023 07:51PM

This incident has been resolved.

MONITORING over 2 years ago - at 07/02/2023 08:58AM

The issue affecting API operations and multiple services has been mitigated with the applied fix by Digital Ocean's engineering team.

Our team is currently monitoring the situation and will issue an update once they confirm that the problem is fully resolved.

IDENTIFIED over 2 years ago - at 07/02/2023 07:18AM

The Engineering team at Digital Ocean is currently investigating an ongoing issue affecting their API operations. Due to this incident, provider operations such as create, stop, start, and restart may encounter failures. To mitigate any further issues, the creation of new servers on Digital Ocean has been temporarily disabled.

We sincerely apologize for any inconvenience caused and want to assure you that we will keep you updated as soon as we have more information available.

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