Outage in Cloudways

UI Operation Failures on Singapore Servers

Resolved Minor
September 10, 2024 - Started 3 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently receiving several reports from customers experiencing UI operation failures on servers based in Singapore (SGP). While this issue does not affect standard stack services, any initiated operations from the UI may fail intermittently. Our engineering team is actively working on resolving the issue. We will provide updates on our status page as soon as possible. We sincerely apologize for any inconvenience caused and appreciate your patience during this time.
Components affected
Cloudways Cloud Platform Console Cloudways Cloud Platform Service Cloudways API
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/10/2024 10:00AM

This incident has been resolved.

MONITORING 3 months ago - at 09/10/2024 05:58AM

Our upstream provider has implemented a fix, and we are currently monitoring the situation.

INVESTIGATING 3 months ago - at 09/10/2024 02:35AM

We are currently receiving several reports from customers experiencing UI operation failures on servers based in Singapore (SGP). While this issue does not affect standard stack services, any initiated operations from the UI may fail intermittently.

Our engineering team is actively working on resolving the issue. We will provide updates on our status page as soon as possible. We sincerely apologize for any inconvenience caused and appreciate your patience during this time.

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