Outage in Cloudways

UI Operation Failures on Singapore Servers

Resolved Minor

September 09, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently receiving several reports from customers experiencing UI operation failures on servers based in Singapore (SGP). While this issue does not affect standard stack services, any initiated operations from the UI may fail intermittently. Our engineering team is actively working on resolving the issue. We will provide updates on our status page as soon as possible. We sincerely apologize for any inconvenience caused and appreciate your patience during this time.

Components affected

Cloudways Cloud Platform Console Cloudways Cloud Platform Service Cloudways API

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/10/2024 10:00AM

This incident has been resolved.

MONITORING over 1 year ago - at 09/10/2024 05:58AM

Our upstream provider has implemented a fix, and we are currently monitoring the situation.

INVESTIGATING over 1 year ago - at 09/10/2024 02:35AM

We are currently receiving several reports from customers experiencing UI operation failures on servers based in Singapore (SGP). While this issue does not affect standard stack services, any initiated operations from the UI may fail intermittently.

Our engineering team is actively working on resolving the issue. We will provide updates on our status page as soon as possible. We sincerely apologize for any inconvenience caused and appreciate your patience during this time.

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