Outage in Cloudways

Autonomous US Region Partial Filestore issue

Resolved Minor
November 11, 2024 - Started about 1 month ago - Lasted about 12 hours
Official incident page

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Outage Details

We are currently experiencing an issue related to Filestore for some applications in the US region. Our engineering team is actively working to identify and resolve the issue. During this time, users may experience difficulties accessing or saving files. We apologize for the inconvenience and appreciate your patience as we work to restore normal operations. We will provide updates as soon as we have additional information.
Components affected
Cloudways Cloud Platform Service
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/12/2024 05:52AM

All the remaining impacted websites are now back online, and services are functioning as expected. We appreciate your patience and apologize for any inconvenience caused.

Thank you for your understanding.

IDENTIFIED about 1 month ago - at 11/11/2024 10:11PM

We are actively working with our upstream provider to identify the root cause of the issue and resolve it as quickly as possible. Some applications are already live, and we are focused on bringing the remaining apps back online. We appreciate your patience during this time and will continue to provide updates here as we make progress.

IDENTIFIED about 1 month ago - at 11/11/2024 06:14PM

We are currently experiencing an issue related to Filestore for some applications in the US region. Our engineering team is actively working to identify and resolve the issue. During this time, users may experience difficulties accessing or saving files.
We apologize for the inconvenience and appreciate your patience as we work to restore normal operations. We will provide updates as soon as we have additional information.

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