Outage in Cloudways

Support Ticket System Temporarily Unavailable

Resolved Minor
December 16, 2024 - Started 10 months ago - Lasted 3 days
Official incident page

Incident Report

We are currently experiencing an issue that is preventing customers from accessing support tickets. Our engineering team is working diligently to resolve this issue as quickly as possible. We sincerely appreciate your patience. We will provide more updates when new information becomes available.
Components affected
Cloudways Support
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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/19/2024 07:00PM

This incident has been resolved.

MONITORING 10 months ago - at 12/17/2024 08:26AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 12/16/2024 10:01AM

We are currently experiencing an issue that is preventing customers from accessing support tickets. Our engineering team is working diligently to resolve this issue as quickly as possible.
We sincerely appreciate your patience. We will provide more updates when new information becomes available.

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