Outage in Cloudways
Issue with Rackspace Email Addon
Resolved MinorIncident Report
Summary AI Generated
Cloudways experienced a 16.6-hour issue with its Rackspace Email addon that prevented users from adding or deleting mailboxes and updating mailbox passwords through the platform. Affected users encountered errors when attempting these operations. The incident was resolved in coordination with the Rackspace team.
We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users.
We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/17/2026 01:33PM
This incident has been resolved.
IDENTIFIED
5 days ago - at 07/16/2026 08:57PM
We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users.
We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.
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