Outage in Cloudways

Object Cache Installation Issue

Resolved Minor
June 30, 2025 - Started 4 months ago - Lasted 2 days
Official incident page

Incident Report

We're currently experiencing an issue impacting Object Cache installation. Users attempting to enable Object Cache from the platform may encounter an error, preventing successful installations. Our team is actively investigating the root cause and working to resolve this as soon as possible. We'll provide further updates as more information becomes available.
Components affected
Cloudways Cloud Platform Console Cloudways Cloud Platform Service
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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/02/2025 01:50PM

This incident has been resolved.

MONITORING 4 months ago - at 07/02/2025 09:07AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 07/01/2025 07:30AM

The Object Cache Pro team is actively working on investigating this issue, and we'll share an update as soon as it's available

INVESTIGATING 4 months ago - at 06/30/2025 07:36AM

We're currently experiencing an issue impacting Object Cache installation. Users attempting to enable Object Cache from the platform may encounter an error, preventing successful installations.

Our team is actively investigating the root cause and working to resolve this as soon as possible. We'll provide further updates as more information becomes available.

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