Outage in Cloudways

Service Unavailable and Add Application Issue

Resolved Minor
August 19, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

Our engineering team is actively investigating an issue with the "Add Application" and "service unavailable" errors that some users are experiencing during login and checkout. We understand this is causing an inconvenience, and we sincerely apologize. Our teams are working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information. Thank you for your patience.
Components affected
Cloudways Cloud Platform Service
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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/19/2025 02:38PM

This incident has been resolved.

MONITORING about 2 months ago - at 08/19/2025 02:03PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 08/19/2025 08:50AM

Our engineering team is actively investigating an issue with the "Add Application" and "service unavailable" errors that some users are experiencing during login and checkout.

We understand this is causing an inconvenience, and we sincerely apologize. Our teams are working to resolve the issue as quickly as possible.

We will provide another update as soon as we have more information. Thank you for your patience.

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