Outage in Cloudways

Object Cache Pro Issue

Resolved Minor
August 24, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

Object Cache Pro feature is facing issues due to plugin's API outage. You might not be able to enable Object Cache Pro feature from Cloudways dashboard, which is available only for Wordpress & Woocommerce applications. We are in close coordination with OCP team to get it resolved ASAP. We'll provide an update as soon as its resolved.
Components affected
Cloudways Cloud Platform Service
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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/24/2025 06:01PM

This issue has been resolved.

MONITORING about 2 months ago - at 08/24/2025 04:26PM

A fix has been deployed and services are back to normal. We are monitoring it for now.

INVESTIGATING about 2 months ago - at 08/24/2025 01:03PM

Object Cache Pro feature is facing issues due to plugin's API outage. You might not be able to enable Object Cache Pro feature from Cloudways dashboard, which is available only for Wordpress & Woocommerce applications.

We are in close coordination with OCP team to get it resolved ASAP. We'll provide an update as soon as its resolved.

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