Outage in Cloudways

Elastic Email | Email Delays

Resolved Minor
August 29, 2025 - Started about 2 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are actively investigating an issue with the Elastic Email service that is causing an inconvenience. We sincerely apologize for any disruption and are working closely with Elastic Email to resolve this as quickly as possible
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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/29/2025 05:21PM

This incident has been resolved.

MONITORING about 2 months ago - at 08/29/2025 01:38PM

The Elastic Email team has applied a fix, and email deliverability performance is returning to expected levels. We are in close coordination with the Elastic Email team to ensure the issue is fully resolved. Our team will continue monitoring until stability is confirmed.

INVESTIGATING about 2 months ago - at 08/29/2025 08:18AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 08/29/2025 08:18AM

We are actively investigating an issue with the Elastic Email service that is causing an inconvenience. We sincerely apologize for any disruption and are working closely with Elastic Email to resolve this as quickly as possible

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