Outage in Cloudways

Server Creation/Cloning Issue in Seoul (Vultr)

Resolved Minor
September 08, 2025 - Started about 1 month ago - Lasted about 13 hours
Official incident page

Incident Report

We are currently aware of an issue with our upstream provider, Vultr, in the Seoul region. As a result, our customers are unable to add new servers or clone existing ones in that region. We are in close coordination with Vultr and will provide an update as soon as we have more information. Any inconvenience caused is deeply regretted.
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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/09/2025 04:52AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 09/08/2025 04:01PM

We are currently aware of an issue with our upstream provider, Vultr, in the Seoul region. As a result, our customers are unable to add new servers or clone existing ones in that region. We are in close coordination with Vultr and will provide an update as soon as we have more information. Any inconvenience caused is deeply regretted.

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