Outage in Cloudways

DNS Resolver Issue - Latency

Minor
September 09, 2025 - Started about 13 hours ago
Official incident page

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Outage Details

We are experiencing intermittent failures and latency with DNS resolution in several regions. Users may encounter issues with name resolution during this period. We sincerely apologize for the inconvenience and are working with our upstream provider. We will provide a comprehensive update once a resolution is in place
Latest Updates ( sorted recent to last )
MONITORING about 7 hours ago - at 09/09/2025 10:23AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 13 hours ago - at 09/09/2025 05:00AM

We are experiencing intermittent failures and latency with DNS resolution in several regions. Users may encounter issues with name resolution during this period. We sincerely apologize for the inconvenience and are working with our upstream provider. We will provide a comprehensive update once a resolution is in place

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