Outage in Cloudways

Elastic email degraded services

Minor
October 21, 2025 - Started about 22 hours ago
Official incident page

Incident Report

Currently, we are experiencing degraded services with Elastic Email service affecting a subset of customers and causing timeout errors while sending emails. Our teams are actively investigating the problem with the elastic email team and we will be updating this status page with further information as soon as it is available. We apologize for any inconvenience this may be causing.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 22 hours ago - at 10/21/2025 09:02AM

Currently, we are experiencing degraded services with Elastic Email service affecting a subset of customers and causing timeout errors while sending emails. Our teams are actively investigating the problem with the elastic email team and we will be updating this status page with further information as soon as it is available. We apologize for any inconvenience this may be causing.

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