Outage in Cloudways

Temporary Server Visibility Issue

Resolved Minor
November 18, 2025 - Started 8 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently aware of an issue affecting the visibility of servers within the account dashboard. Customers may notice that their active servers are temporarily missing or not displaying in their server list. Please be assured that this is only a display issue. Our engineering team is actively investigating the root cause and working to restore server visibility as quickly as possible. We sincerely apologize for any confusion or inconvenience this may have caused.
Components affected
Cloudways Cloud Platform Console

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 11/18/2025 09:01AM

This incident has been resolved.

MONITORING 8 days ago - at 11/18/2025 06:13AM

A fix has been implemented, and we are monitoring the results.

INVESTIGATING 8 days ago - at 11/18/2025 05:30AM

We are currently aware of an issue affecting the visibility of servers within the account dashboard. Customers may notice that their active servers are temporarily missing or not displaying in their server list. Please be assured that this is only a display issue. Our engineering team is actively investigating the root cause and working to restore server visibility as quickly as possible. We sincerely apologize for any confusion or inconvenience this may have caused.

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