Outage in Cloudways

Service Degradation Cloudways Platform

Resolved Minor
December 30, 2025 - Started 9 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an ongoing issue affecting backend operations that may lead to temporary performance degradation and issues with server visibility on accessing Cloudways platform. Our team is actively investigating the issue and will prioritize the fix as soon as it is identified. We apologize for the inconvenience and appreciate your patience on this matter.
Components affected
Cloudways Cloud Platform Console

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 12/30/2025 03:09PM

This incident has been resolved.

MONITORING 9 days ago - at 12/30/2025 01:53PM

The fix has been successfully implemented. Our team is now actively monitoring the results to ensure everything is functioning smoothly. We appreciate your patience and will provide further updates if needed.

IDENTIFIED 9 days ago - at 12/30/2025 01:27PM

Our team is still actively investigating the ongoing issue. We want to assure you that all servers are operating normally and your websites remain fully accessible. We appreciate your continued patience and will provide further updates as soon as more information is available.

INVESTIGATING 9 days ago - at 12/30/2025 12:01PM

We are investigating an ongoing issue affecting backend operations that may lead to temporary performance degradation and issues with server visibility on accessing Cloudways platform. Our team is actively investigating the issue and will prioritize the fix as soon as it is identified. We apologize for the inconvenience and appreciate your patience on this matter.

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