Outage in Cloudways
Elastic Email Degraded Services
Resolved MinorIncident Report
Our SMTP Add-on Service (Elastic Email) is currently experiencing performance issues, leading to delayed outbound emails for some accounts. We are in active communication with the Elastic Email team to investigate and resolve the root cause. We appreciate your patience and will keep this page updated with our progress.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 01/21/2026 08:20AM
This incident has been resolved.
MONITORING
7 days ago - at 01/20/2026 10:51AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
8 days ago - at 01/19/2026 10:07AM
Our SMTP Add-on Service (Elastic Email) is currently experiencing performance issues, leading to delayed outbound emails for some accounts. We are in active communication with the Elastic Email team to investigate and resolve the root cause. We appreciate your patience and will keep this page updated with our progress.
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