Outage in Cloudways
MANDATORY MAINTENANCE: Server Restart Required
Resolved MinorIncident Report
Summary AI Generated
Cloudways conducted mandatory maintenance involving server restarts across select customer servers to perform infrastructure stability upgrades, affecting the Cloudways Cloud Platform Console. The activity, initially described as brief, extended over an unusually prolonged period of approximately 103 days. The incident was ultimately resolved on August 27, 2026.
We are running a mandatory maintenance activity across a few of our customers’ servers regarding infrastructure stability upgrades. This will require us to restart the servers which will introduce a brief service interruption. We are expecting the Cloudways Platform to remain fully operational during this activity. This is an ongoing activity and we will provide further updates here. Thank you for your trust in Cloudways.
Components affected
Cloudways Cloud Platform ConsoleTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 08/27/2026 12:10PM
This incident has been resolved.
IDENTIFIED
2 months ago - at 07/11/2026 07:07AM
The mandatory maintenance is still underway. Our engineering team is actively working to complete the activity as quickly as possible. We appreciate your patience and cooperation in this regard.
IDENTIFIED
4 months ago - at 05/16/2026 09:49AM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 months ago - at 05/16/2026 09:47AM
We are running a mandatory maintenance activity across a few of our customers’ servers regarding infrastructure stability upgrades. This will require us to restart the servers which will introduce a brief service interruption. We are expecting the Cloudways Platform to remain fully operational during this activity. This is an ongoing activity and we will provide further updates here. Thank you for your trust in Cloudways.
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