Outage in Shortcut

GQL Performance Issues

Resolved Major

February 13, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

GraphQL endpoints are not responsive. This impacts the usability of Shortcut for pages that rely on GraphQL.

Components affected

Shortcut Web App

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 02/13/2024 05:56PM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 02/13/2024 05:55PM

Fix has been deployed and Iteration Reporting should be fully functional.

INVESTIGATING almost 2 years ago - at 02/13/2024 04:36PM

We have rolled out a patch and a majority of the application should have recovered.
The impact has been confined to Iteration Reporting.

INVESTIGATING almost 2 years ago - at 02/13/2024 03:40PM

GraphQL endpoints are not responsive. This impacts the usability of Shortcut for pages that rely on GraphQL.

Latest Shortcut outages

Gitlab event processing delays - 7 days ago

Some sessions aren't connecting as expected - about 2 months ago

Slack link unfurls not working - 3 months ago

Korey Cloud Provider Issue - 3 months ago

Issues with search - 4 months ago

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